[
  {
    "path": "LICENSE",
    "content": "Attribution 4.0 International\n\n=======================================================================\n\nCreative Commons Corporation (\"Creative Commons\") is not a law firm and\ndoes not provide legal services or legal advice. Distribution of\nCreative Commons public licenses does not create a lawyer-client or\nother relationship. Creative Commons makes its licenses and related\ninformation available on an \"as-is\" basis. Creative Commons gives no\nwarranties regarding its licenses, any material licensed under their\nterms and conditions, or any related information. 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  },
  {
    "path": "README.md",
    "content": "# Tenets of IT\n*It is a good reminder to not overthink some problems. These tenets have been created over decades as a way of reminding ourselves of the things sometimes overlooked.*\n\n1.\tIt's always DNS.\n2.\tWhen it’s not DNS, it's NAT.\n3.\tWhen it's not NAT, it’s MTU.\n4.\tWhen it’s not MTU, it’s BGP.\n5.\tWhen it’s not BGP, it’s LACP.\n6.\tReboot, reinstall, replace.\n7.\tRebooting is a band aid. Figure out why you had to.\n8.\tUnder-promise, over-deliver.\n9.\tPlan for the worst, hope for the best.\n10.\tAlways implement two-factor-authentication, no matter how loudly the users complain.\n11.\tThe loudest complaining users are the ones who need 2FA the most. (credit Cax6ton via reddit)\n12.\tHave the user show you the problem, often it is the user doing something in an unusual way.\n13.\tFast. Cheap. Good. You may pick one, two if you're lucky.\n14.\tNever stop learning.\n15.\tThe Seven Ps: Proper Prior Planning Prevents Piss Poor Performance.\n16.\tIt's always an emergency, until it incurs an extra charge.\n17.\tEveryone has a test environment, not everyone is lucky enough to have a separate production environment.\n18.\tIf anyone can't find the documentation it's not documented, if it's not documented it doesn't exist.\n19.\tIf there is any chance it is going to be a disaster, get it in writing and CYA.\n20.\tPoor planning on a users part, does not constitute an emergency on yours.\n21.\tFridays are read-only. (aka - no changes on a Friday)\n22.\tA backup isn't a backup until you've restored successfully from it.\n23.\tSnapshots are not backups.\n24.\tRAID is not a backup. (credit UltraChip via reddit)\n25.\tIf a backup isn't off-site, it isn't a backup.\n26.\tIf it isn't in a ticket, it's not getting done.\n27.\tTreat all users the same, regardless of their last name.\n28.\tIt's never a \"5 minute thing\".\n29.\tSecurity and ease of use.. rarely walk hand in hand.\n30.\t*\"Not my circus, not my monkeys.\"*\n31.\tEverybody lies.\n32.\tNever ask a user a question that you can easily confirm yourself.\n33.\tThe fastest path to resolution first requires removing the user from the problem. (aka isolate layer 8)\n34.\tYou are replaceable at work, no matter how highly you think of yourself. You are not replaceable at home.\n35.\tNever give a web developer/designer access to the DNS.\n36.\tOwn up to your mistakes. That way, when it isn’t your fault, people will believe you.\n37.\tIf you have to do something twice, automate it.\n38.\tNever spend 6 minutes doing something manually, that you spend 6 hours failing to automate.\n39.\tTo make error is human. To propagate error to all server in automatic way is devops. (credit devops borat via Twitter)\n40.\tSkilled IT professionals will continuously be given more work, until they can do none of it skillfully.\n41.\tGive me a new hire that is a blank slate and willing to learn, over a seasoned tech that hates this job and doesn't want to learn or change.\n42.\tIT time is relative.\n43.\tYes it's free/cheap. No, it's not going in the server room.\n44.\tYou provide the problem and business case, let IT provide the solution.\n45.\tIT's job is to solve people problems with technology.\n46.\tTechnology can't solve people problems.\n47.\tNothing is more permanent than a temporary expedient.\n48.\tFix the problem now, it's just going to happen again when it's less convenient.\n49.\tIf the network guys say it's not the network, there is an 80% chance it's the network.\n50.\tTraceroute is your friend.\n51.\tTraceroute proves nothing.\n52.\t80% of the time CAPEX becomes OPEX when you can get 0% financing. Accounting HATES CAPEX.\n53.\tIf it doesn't log automatically make it log! Log's just spit out the answer for you!\n54.\tThere are some jobs and clients you must walk away from.\n55.\tIf you can smell the magic smoke, you’re already screwed.\n56.\t\"Working just fine\" and \"too screwed to log an error\" look an awful lot alike.\n57.\tThe longer everything goes according to plan, the bigger the impending disaster.\n58.\tSales Engineers are a gift from heaven, they prevent salespeople from over-promising.\n59.\tPrinters have moods, most of the time that mood is 'Fuck you'.\n60. The last 10% of the job takes 90% of the time. And the rest of the job takes the other 90%. (credit peterjay733)\n61. If you have a primary system that is malfunctioning, threaten the system by starting to set up the backup system. Usually, by the time the backup is 90% ready....the primary will magically start working again. (credit MaeveKyalwann)\n62. No matter how much effort you put into idiot-proofing your system, the universe will always provide a better idiot to break it. (credit crampus)\n63. Learn to say no to stuff or you’ll be cleaning the toilets soon enough. (credit HankMardukasNY via reddit) AKA Time-To-Dishwasher (TTD) ... number of days in IT before someone asks you to fix the dishwasher. (or similar)\n64. A problem well explained in detail is already half solved. (credit DontForgetTheDivy via reddit)\n"
  }
]